A report by the Digital Poland Foundation, “Tech4Society 2026,” found that the main concern about using AI in government is a wrong decision that would be difficult to appeal or challenge, cited by 51 percent of respondents.
Another 43 percent are concerned about system failures and cyberattacks that could disrupt an automated public administration.
Other concerns include loss of privacy and excessive profiling (32 percent), exclusion of older or less digitally skilled people (31 percent), lack of empathy or understanding of unusual circumstances (27 percent), and a lack of transparency about how algorithms reach decisions (23 percent).
Digital government is already widely used in Poland, with 70 percent of respondents saying they had used the mObywatel government digital-services app during the 12 months before the survey.
For 46 percent of mObywatel users, the app is a full replacement for physical documents, while 52 percent of Poles still carry their traditional documents with them.
61 percent support adding a function allowing users to see which office, official or IT system accessed their data and for what purpose. For 34 percent, such a function is essential.
“On the one hand, mObywatel provides convenience, and on the other, such transparency would build trust in the app,” said Wioletta Rylska, a representative of research company NielsenIQ.
The survey also found that 64 percent would use mObywatel to anonymously confirm their age or selected identity attributes without revealing all their personal data. The most commonly mentioned uses were buying alcohol or tobacco (35 percent), social media (25 percent), age-restricted medicines (24 percent) and energy drinks (20 percent).
Around three quarters of respondents are ready to use the European Digital Identity Wallet (EUDI).
Piotr Mieczkowski, managing director of the Digital Poland Foundation, said all EU countries should offer the digital wallet, which he described as an equivalent of Poland’s mObywatel.
When asked who should provide the wallet, 36 percent prefer a state-provided solution, while 33 percent want a choice between public and private providers. Only 7 percent would choose a wallet exclusively from a global technology company such as Google, Apple or Samsung.
The survey was conducted by NielsenIQ using the GfK Access Panel from 20 to 24 July 2026 among a nationally representative sample of 1,000 people aged 16–75.
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Source: WNP.pl